BankedDown Refund & Return Policy
At BankedDown, we stand behind the quality of our firefighter-themed stickers and merchandise. We want you to be completely satisfied with your purchase. If you’re not happy, we’ll make it right.
30-Day Satisfaction Guarantee
You have 30 days from the date of delivery to request a return or exchange. We know life gets busy at the station, so we’ve given you a full month to evaluate your purchase.
Eligible Items for Returns
- Unopened merchandise: Items in original packaging with tags attached
- Defective products: Any items with printing defects, damage, or quality issues
- Wrong items shipped: If we sent you the wrong product
Non-Returnable Items
- Custom or personalized stickers/merchandise
- Items that have been applied, used, or removed from original backing
- Sale or clearance items marked as final sale
- Digital downloads or templates
How to Request a Return
- Contact us at support@bankeddown.com within 30 days of delivery
- Include your order number and photos if there’s a quality issue
- We’ll respond within 1 business day with return instructions
- Ship items back within 10 days of receiving your return authorization
Return Shipping
- Quality issues or our error: We’ll provide a prepaid return label
- Change of mind: Customer covers return shipping costs
- We recommend using a trackable shipping method for your protection
Refund Options
Once we receive and inspect your return:
- Full refund: Original payment method for unopened items or quality issues
- Store credit: Available for all returns (includes 10% bonus credit)
- Exchanges: Happy to swap sizes or designs of equal value
Processing Time
- Returns processed within 2-3 business days of receipt
- Refunds appear in your account within 5-7 business days
- Store credit available immediately upon processing
Damaged or Missing Orders
If your order arrives damaged or doesn’t arrive at all:
- Contact us immediately with photos (for damage)
- We’ll rush a replacement at no charge
- No need to return damaged items
International Orders
- Same 30-day policy applies
- Customer responsible for return shipping and any customs fees
- Consider purchasing shipping insurance
Quality Commitment
Every sticker is quality-checked before shipping. If something slips through, we’ll make it right. We maintain less than 1% defect rate because we’re firefighters too – we know gear needs to hold up.
Preventing Returns
To ensure you’re happy with your order:
- Check our detailed size guides and product descriptions
- Order a sample pack to test our materials first
- Contact us with any questions before ordering
Contact Us
Got questions about a return? Need help with your order?
Email: support@bankeddown.com
Response time: Within 24 hours (usually much faster)
We’re here to help because we’re all part of the same brotherhood/sisterhood. Your satisfaction matters to us.
Note: This policy is subject to change. Any orders placed are governed by the policy in effect at the time of purchase.